Legal · Terms of Sale
Terms of Sale
These terms apply to purchases in the game Hexiles from ODY Technologies e.U., in addition to our Terms of Service. They include the information on the right of withdrawal with the model withdrawal form. Last updated: 26 October 2026.
1. Diamonds
Diamonds are the in-game currency of Hexiles. You can buy them in packs in the shop, and you may also receive them in the game; they are virtual items under Section 7 of the Terms of Service. You can spend them in the game on what the shop offers there. The price is shown before you spend them and deducted when you confirm; Diamonds you received in the game are used before those you bought.
2. Prices & Payment
Packs are offered in euro. The price shown is the final price, including any applicable VAT, and is the amount charged. Payments are processed by Stripe with the methods offered at checkout (such as card, Apple Pay, Google Pay, PayPal, Klarna or EPS); we never receive or store your payment details. The contract is concluded when you complete the payment at checkout.
3. Delivery
Purchases are credited to your account as soon as the payment is confirmed, normally within seconds. Some payment methods settle more slowly; in that case the purchase appears once your bank or provider confirms the payment. After each purchase we send you a confirmation by email with the pack, the Diamonds, the price, the order number, your waiver of the right of withdrawal and the information on the right of withdrawal below.
4. Refunds & Chargebacks
Beyond your statutory rights and the refunds under Sections 7 and 11 of the Terms of Service (if we end your account without a breach, discontinue the game or reset Diamonds you bought), purchases are non-refundable once delivered. If something goes wrong with a payment (you were charged and received nothing, or were charged twice), contact us and we will put it right. If a payment is refunded, we take back the Diamonds of that purchase as far as they are still on your account; what you already spent them on stays. If you reverse a payment through your bank or card provider (chargeback), we hold back the Diamonds of that purchase as soon as the money is withdrawn from us, again only as far as they are still on your account; if the case is decided in your favour, you get them back, otherwise they stay withdrawn. Reversing a payment without a valid reason is a breach of these Terms of Sale.
5. Minors
If you are under 18, you may only buy Diamonds with the consent of a parent or guardian.
6. Information on the Right of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
ODY Technologies e.U., Oliver Greil
c/o RA Matutis
Fürstenstraße 5
5400 Hallein, Austria
Email: contact@odytechnologies.com
of your decision to withdraw from this contract by an unequivocal statement (for example an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
Diamonds and the other virtual goods of Hexiles are digital content that is not supplied on a tangible medium. For such a contract, your right of withdrawal expires once we have begun to perform the contract after you have expressly consented that we begin before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal, and received our confirmation of this (§ 18 (1) no. 11 FAGG).
How this works in the game. Before you pay, the checkout asks you to tick the box “I request immediate delivery of my diamonds and acknowledge that I thereby lose my statutory right of withdrawal for this purchase.” Without the tick, the purchase cannot be completed. Your Diamonds are credited as soon as the payment is confirmed, and your purchase confirmation by email repeats your consent in its wording. We store the time, the language and the version of the wording together with your order.
If your Diamonds were not credited, for example because a payment method settled too slowly or something went wrong, your right of withdrawal remains: write to us and we will put it right or refund you.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To ODY Technologies e.U., Oliver Greil, c/o RA Matutis, Fürstenstraße 5, 5400 Hallein, Austria, email contact@odytechnologies.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Order number (in your purchase confirmation):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.